![]() ![]() Please contact us for additional assistance. If you no longer have access to the smart device used to originally set up two-step verification and are unable to locate the backup codes or use e-mail address verification, you will not be able to sign in to your Nintendo Account. If you have also forgotten your password, this option is not available.If you do not receive the email, please follow our steps for Did Not Receive a Nintendo Account Identity Verification Email.Locate the code in your email and enter it in the Verification code box, then select Submit. Option 1: Use your backup codes Try finding the backup codes you would have previously generated and kept, and/or received via email. An email with a verification code will be sent to the email address associated with your Nintendo Account. your phone was lost, stolen, broken or replaced or youve deleted the Google Authenticator app from your phone. If you do not currently have access to your backup codes, select Use another method to verify your identity on the Enter a backup code screen.10 backup codes were provided when two-step verification was initially set up, with the direction to copy and save them to a safe place.If your verification code is still not working, click Use another method to verify your identity on the Two-Step Verification page during the sign-in process and enter one of your 10 backup codes.Tap the more options icon and then Settings.If the 6-digit code is not working on an Android phone, try using the Time sync feature:.If you no longer have access to the smart device used to set up the feature, you will need to use a backup code to sign in (see below).The app is required to set up the two-step verification feature, so you would have downloaded it when you set up two-step verification for your Nintendo Account.The 6-digit code needed to sign in is displayed on the app. To locate the verification code you need to enter when signing in to your Nintendo Account, launch the Google Authenticator application using the smart device you used to set up this feature.For general assistance with the Google Authenticator app, please see the Help & Feedback section of the application on your smart device.Once two-step verification is enabled, you will need to sign in using BOTH your password and a 6-digit code sent to your smart device via the Google Authenticator app. ![]()
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